Return & Refund Policy

At Alani Nu | Big Flavor. Bright Energy., we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund by following the process outlined below.

How to Request a Return

Return requests must be submitted within 30 days from the date your order was delivered. To be eligible for a return, your items must:

Be unused and in a resalable condition
Include the original packaging, accessories, tags, and all materials originally provided

Non-Returnable Items

The following products cannot be returned under any circumstances:

Personalized or customized products
Made-to-order items
Digital products
Gift cards
Final sale items
Items that have been used, altered, washed, or damaged after delivery

Reporting Damaged or Incorrect Products

If you receive an incorrect, defective, or damaged product, please contact us immediately at antionettebollom1793@outlook.com. Include your order details and photos of the issue when possible, so we can quickly evaluate and resolve your concern.

Return Shipping Costs

Customers are responsible for return shipping fees unless the return is due to an error, defect, or damage caused by Alani Nu | Big Flavor. Bright Energy.. In such cases, we will cover your return shipping cost.

Refund Processing

Once we receive your returned item and confirm it meets our return conditions, we will initiate your refund to the original payment method within 5-10 business days. The time for the refund to appear in your account may vary depending on your financial institution or payment provider.