Shipping Policy
Order Processing
At Alani Nu | Big Flavor. Bright Energy., we prepare most orders for shipment within 1-3 business days after your payment is successfully confirmed. Please be aware that orders placed during weekends, holidays, promotional events, or peak demand periods may require additional processing time.
Delivery Times
We provide multiple shipping options with estimated delivery windows as detailed below. These timeframes are estimates and cannot be guaranteed:
- Standard Shipping: Approximately 5-14 business days
- Express Shipping: Approximately 2-7 business days
- International Shipping: Approximately 7-21 business days
Shipping Fees
Shipping costs depend on your order specifics and will be clearly shown at checkout before you complete your purchase.
Order Tracking
When available, tracking information will be provided once your order ships. Please note that tracking updates may take some time to appear after your package has entered the carrier’s system.
Providing Accurate Shipping Information
You are responsible for entering complete and accurate shipping details at checkout. Incorrect or incomplete information can lead to delays, additional charges, or delivery failures for which Alani Nu | Big Flavor. Bright Energy. cannot be held liable.
Delays Outside Our Control
Several uncontrollable factors may affect your delivery timing, including but not limited to severe weather, carrier delays, transportation issues, customs clearance, holidays, and other unforeseen events.
International Orders
International shipments may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country. These additional costs are typically the responsibility of the recipient.
Lost or Damaged Packages
If your package appears lost, experiences significant delay, or arrives damaged, please reach out to us with your order details at antionettebollom1793@outlook.com. We will review your case promptly and assist you accordingly.